Privacy Policy

Information we collect

We only collect the details you choose to share when you contact us to arrange a journey. This typically includes:

• • Your name and contact details (phone number, WhatsApp number or email address)
• • Pickup and drop-off locations, dates and times
• • Passenger numbers, luggage details and any special requirements
• • Flight numbers or train times where relevant to your transfer
• • The content of messages you send us by WhatsApp, email or our quote form

We do not collect or store card details — payment is handled separately at the time of travel or via our booking partner.

How we use WhatsApp

When you tap our WhatsApp button or send a quote request, your message and phone number are shared with us through WhatsApp so we can reply with a price and confirm your booking. We use this information solely to respond to your enquiry and arrange your transfer. WhatsApp messages are also subject to WhatsApp's own privacy policy. We keep your chat history only as long as needed to manage your booking and answer any follow-up questions.

How we use your email

If you email us at Info@hertsairporttransfer.co.uk — or use the email fallback on our quote form — we use your email address and message to provide a quote, confirm your trip and send any necessary updates. We will never sell your email address or add you to marketing lists without your consent.

Why we process your data

We process your information to provide the taxi service you have requested, to communicate with you about your booking, and to keep a basic record of journeys for customer service. Our lawful basis is performing the service you asked for and our legitimate interest in running a reliable transfer business.

Sharing your information

Your details are only shared with the driver assigned to your journey and, where relevant, the messaging or booking platforms we use to take your enquiry (such as WhatsApp). We do not sell or rent your personal data to third parties.

How long we keep it

We retain booking and contact information only for as long as needed to provide and account for the service, after which it is deleted or anonymised. You can ask us to remove your details at any time.

Your rights

You have the right to ask what information we hold about you, to have it corrected or deleted, and to object to us using it. To make any request, just contact us using the details below and we will respond promptly.